Superdeli

Q. How do I place an order on SuperDeli ?

A. To place an online order at Super Deli, simply click on the Sign in or Register button on the upper right-hand side of the homepage. If you are a new user, you will be asked to enter your location, in order to view the latest and most accurate stocks of all our products, as well as the next available delivery slot. Then comes the fun part – start browsing our delicious products or enter the products you are looking for in our search box. When you find what you want, select the quantity and click on the Add to Cart button. Once, you’ve finished shopping, go to Checkout. Here you will be able to view your order, add/edit your delivery address and payment information. After you’ve completed the checkout, we’ll send you an email confirming your order. Also you can place an order by contacting the customer service team on 00201210765555 from 09:00 am to 10:00 pm Daily

Q. Can I order by phone?

A. Yes, we do accept orders by phone. Simply call 01210765555 and one of our esteemed customer service agents will take your order daily from 09:00 am to 5:00 pm

Q. How do I re-order?

A. We’ve made re-ordering nice and simple. Once you have an account, you can save your regular shopping basket on your check out page and give it a name, you can save multiple baskets for different occasions and needs. You will find Saved backets section under your name on the top right, knowingly on the save baskets you can only remove items but if you want to add other items you have to confirm on adding to the cart after adding your basket. Then you will be transferred to the check out page and we’ll send you an email confirming your order

Q. Will the prices vary for weighted products?

A. No two products tend to be identical in size and weight. Every steak or cheese, tends to vary slightly. While shopping, we will display an estimated weight and price for weighted items. At the time of assembling your order, we weigh each item to establish its final price. You are not charged until your order is delivered and the final weight and price is determined. Please be assured, that you’ll always pay the true price for weighted items.

Q. How can I view the status of my order?

A. To view the status of your order, click on your name located at the upper right side of the homepage. Then select Order History. On this page you can view your past and most recent orders. You have to select your desired order details and, on this page, you will find on the top of it the status from acknowledgment, preparation, dispatching till delivery.

Q. What happens to my cart if I leave before placing my order?

A. If you are logged into your account, the items in your shopping cart will be saved. However, if you are not logged in and simply browsing, your shopping cart will not be saved.

Q. Can I return something if I'm not satisfied?

A. Our team is always ready to listen to your comments and to find the best solution for every problem. When an item in your order is damaged upon delivery or a wrong item is sent by mistake, we will replace it free of charge within 24 hours If you have any complain or comments please dont hesitate to contact us If you do have complaints or questions about your order, please don’t hesitate to contact us

Q. How does the point system work?

A. Every time you do your shopping on SuperDeli, with every 100 EGP spending, you will be a guaranteed 5 points on your check out page. You will be able to redeem your points anytime on your check out receipt as a discount on the total as each 5 points will be redeemed by 5 EGP on the next order

Q. Can I change or cancel an order?

A. If you would like to change or cancel an order, please call 01210765555 and a member of our customer service team will assist you with your order. You can only cancel your order before the order status is changed to preparation phase

Q. How can I get a refund for damaged or missing items?

A. If an item is missing from your delivery or if you receive one of our products in a damaged or poor condition, please call 01210765555 and our customer service team will arrange for a re-delivery and/or full refund.

Q. I need to cancel my order I placed for later in the week. Will I be charged?

A. No. If you cancel an order before its scheduled for preparation, we will not charge you.

Q. How can I pay for my order?

A. In order to make your shopping as convenient as possible, we offer a selection of payment options. 1. Online by credit/debit card. 2. Cash upon delivery. 3. ِCredit Card upon delivery.

Q. What should I do if I didn't receive everything I ordered?

A. If you discover that items you ordered are missing from your delivery, please call 01210765555 and our customer service team will arrange a full refund or redelivery of the missing item.

Q. How do I find out more about jobs at SuperDeli?

A. At SuperDeli, we are passionate believers in our products and our brand, and are always searching for enthusiastic individuals with a love for food, who strive to deliver high standards of quality and service. You will find on the bottom of the homepage Join our Team section, where you can submit your CV and send us your contact information

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